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<aside> 📲 Please point out 3-5 key problems to resolve and provide some argumentation on why you think so.
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From the provided information there are a total of 73 students surveyed. The breakdown of the students based on their program and the main problems encountered are as follows:
| Problem | Frequency | Description | Necessary changes |
|---|---|---|---|
| 1. Weekly Study Time Greater Than Expected | Noted by 21 students | This indicates a potential mismatch between the estimated time commitment provided to students and the actual time required. | It's crucial to reassess and accurately communicate the time expectations for the program to ensure that students can better manage their workload alongside other commitments. |
| Personal and Economic Reasons | Noted by 26 students | This suggests that financial constraints are a significant barrier for many students. | Offering more flexible payment plans, scholarships, or financial assistance programs could alleviate this challenge, making the program more accessible to a broader range of individuals. This might involve creating a more flexible schedule or providing additional resources for managing personal situations while enrolled in the program. |
| Improvement in Learning Methods | Noted by 11 students | The feedback that students did not like the learning methods suggests room for improvement in the instructional approach. | Incorporating varied teaching methods, interactive sessions, or more detailed explanations could enhance the learning experience and cater to different learning preferences, ultimately improving student satisfaction and understanding. |
| Program Too Difficult | Noted by 15 students | Students expressed concerns about the program being too difficult. | It's essential to evaluate the curriculum and ensure that it is appropriately paced, offering adequate support for students with varying levels of expertise. Providing additional resources, such as supplementary materials or optional preparatory courses, could assist students in better grasping complex concepts. |
| Dropout rates are highest during the first 3 sprints | The data indicates that student dropout rates are most pronounced within the initial 3 sprints. | This underscores the critical significance of refining and prioritizing onboarding and course entry processes. Focusing on optimizing these early stages is imperative for mitigating dropout rates and enhancing overall program success. |
<aside> 👨👩👧👧 What 2-3 hypotheses would you propose to address each of the problems? Please prioritize them using your preferred approach and professional experience.
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For subsequent prioritization of hypotheses in the general backlog, it is necessary to determine the criticality of solving the identified problems, this takes into account:
| Problem | Hypotheses | Impacted Metrics |
|---|---|---|
| 1. Dropout rates are highest during the first 3 sprints | Hypothesis 1: Implement a comprehensive onboarding process that includes detailed orientation materials, introduction sessions, and mentor support to acclimate students quickly during the initial 3 sprints. | - Unique Sign In |
To effectively visualize the impact of these changes, a metrics tree corresponding to a key product metric is used. This tree will illustrate the relationship of the metrics and how improvements in specific areas affect the overall success of the product.
General backlog of hypotheses prioritized using the ICE Score
| № | Hypothesis | Impact (High - 10, Medium - 8, Low - 5) | Confidence (High - 10, Medium - 8, Low - 5) | Effort (High - 10, Medium - 8, Low - 5) | ICE Score | | --- | --- | --- | --- | --- | --- | | 5 | Proactive Communication on Study Time | Medium (sets realistic expectations, potentially reduces dissatisfaction, improving Product Completion Rate) | High (feasible through improved communication) | Low (mainly involves communication strategy) | 8×10÷3=26,6 | | 12 | Establishment of a Dedicated Support System | High (provides resources and guidance, potentially reducing dropouts and improving Product Completion Rate) | Medium (depends on the effectiveness of support systems) | Low (mainly involves communication efforts) | 10×8÷5=16 | | 10 | Flexible Payment Plans Implementation | High (increases accessibility for students with financial constraints, potentially improving Product Completion Rate) | High (feasible through financial planning) | Medium (requires adjustment in payment systems) | 10×10÷8=12,5 | | 6 | Mentorship or Peer Support System | High (provides personalized support, potentially reducing dropouts and improving Product Completion Rate) | Medium (depends on the effectiveness of the mentorship system) | Medium (requires setting up and managing mentorship system) | 10×8÷8=10 | | 11 | Expansion of Scholarship Programs | High (increases accessibility for a broader range of individuals, potentially improving Product Completion Rate) | Medium (depends on available funds for scholarships) | Medium (requires establishment or expansion of scholarship programs) | 10×8÷8=10 | | 7 | Optional Preparatory Courses for Challenging Topics | High (provides foundational knowledge, potentially reducing dropouts and improving Product Completion Rate) | High (feasible through course development) | High (requires development and offering of preparatory courses) | 10×10÷10=10 | | 1 | Implement a Comprehensive Onboarding Process | High (significant reduction in dropout rates and improvement in Product Completion Rate) | Medium (assuming a well-designed onboarding process) | High (requires development and implementation of onboarding materials) | 10×8÷10=8 | | 2 | Introduce Gamified Elements in Early Sprints | High (enhanced engagement, potential reduction in dropouts leading to improvement in Product Completion Rate) | Medium (depends on the effectiveness of gamification) | High (requires development of gamified elements) | 10×8÷10=8 | | 4 | Curriculum Review for Streamlining | Medium (reduces study time discrepancies, potentially improves Product Completion Rate) | High (curriculum review is a standard practice) | High (requires comprehensive curriculum review) | 8×10÷10=8 | | 9 | Introduction of Variety in Learning Resources | Medium (caters to diverse learning styles, potentially improving Product Completion Rate) | High (providing varied resources is feasible) | High (requires development and integration of additional resources) | 8×10÷10=8 | | 8 | Introduction of Varied Teaching Methods | Medium (addresses varied learning preferences, potentially improving Product Completion Rate) | High (feasible through instructional design) | High (requires development and integration of instructional methods) | 8×10÷10=8 | | 3 | Optional Time-Management Workshops | Medium (provides tools for efficient study, potentially improving Product Completion Rate) | Medium (depends on student participation) | High (requires development and hosting of workshops) | 8×8÷10=6,4 |
<aside> 🔥 What additional information would you request? Formulate tasks/questions for the respective departments/executives.
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